XFOR: Error Message: cc:Mail Export Program Failure (282172)


The information in this article applies to:

  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
  • Microsoft Exchange 2000 Server
This article was previously published under Q282172

SYMPTOMS

When you attempt to run the Microsoft Exchange Migration wizard against a Lotus cc:Mail postoffice, you may receive the following error message:
! cc:Mail Export program failure. You must provide the correct Post Office name and password for the Post Office selected.

CAUSE

This issue occurs because the Lotus cc:Mail Export program (Export.exe or Export32.exe) is reporting an error.

RESOLUTION

To resolve this issue, run the Export program from a command prompt in the directory where the Export program is stored to determine the result codes that are returned by the Export program. Use the following sample command line to test the Export program:

export32 /Npostoffice /Ppassword /DPO directory /directory

where postoffice is the name of the Lotus cc:Mail postoffice, password is the password for the postoffice, and PO directory is the path to the Lotus cc:Mail postoffice files. The /directory switch prompts the Export program to export a copy of the Lotus cc:Mail postoffice's directory.

The result of the command line may reveal the cause of the error in the Export program. For example, when you run the command line, you may receive the following message:

EXPORT 8.50.00.14 Copyright(c) 1991, 1999 by cc:Mail, Inc., a wholly owned subsidiary of Lotus Development Corporation. All rights reserved.

Post office directory: e:\ccmail\ccdata

Post office is temporarily shut down.

EXPORT process ended with error: 4.

This message reveals that the Lotus cc:Mail postoffice is shut down. In this case, look for a text file named "Ccpodown" that does not have an extension. Rename this file to resolve the issue. If this file is present, the postoffice has been shutdown to perform maintenance.

Other results may lead to different resolutions.

STATUS

This behavior is by design.

MORE INFORMATION

For more information on the Import and Export programs for Lotus cc:Mail, please refer to the Lotus cc:Mail Import/Export User's Guide. Information on error messages can be found in "Appendix A: Understanding Error Messages."

To find more information on the command line options for the Import and Export programs, run the Import or Export programs with the following command-line switch:

export /?

You may have to contact Lotus to diagnose the error messages that are returned by the Export program. You can also visit the Lotus support Web site that is located at:

http://support.lotus.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB282172
©2004 Microsoft Corporation. All rights reserved.