OL2000: Exchange Address Book Error When You Start Outlook (281635)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q281635

SYMPTOMS

When you start Outlook, you may receive the following error message:
The name could not be resolved. The Microsoft Exchange Address Book is unable to connect to the Microsoft Exchange Server.

CAUSE

This behavior occurs because the Transmission Control Protocol/Internet Protocol (TCP/IP) networking protocol is damaged.

RESOLUTION

To resolve this behavior, uninstall and then reinstall the TCP/IP networking protocol for your operating system.

MORE INFORMATION

For additional information about how to troubleshoot the TCP/IP, click the article number below to view the article in the Microsoft Knowledge Base:

155048 Troubleshooting Startup of Windows Client Using TCP/IP

For additional information about how to troubleshoot RPC problems, click the article number below to view the article in the Microsoft Knowledge Base:

174701 Troubleshooting RPC Problems for Exchange Clients

Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB281635
©2003 Microsoft Corporation. All rights reserved.