Error Message: Setup Was Unable to Download the Required Components. Please Make Sure You Are... (281320)

The information in this article applies to:

Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 1
Microsoft Internet Explorer 5.0 for Windows NT 4.0
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Server 4.0

This article was previously published under Q281320

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install Internet Explorer 5, you may receive the following error message:

Setup was unable to download the required components. Please make sure you are connected to the Internet, or try to run Setup again later.

CAUSE

This issue may occur if the ProgramFilesDir registry value has been altered from its default value.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use Registry Editor (Regedt32.exe) to locate the ProgramFilesDir value under the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion

On the Edit menu, click String, type C:\Program Files. Note that if Windows NT is installed on a partition other the drive C, substitute the appropriate drive letter. Click OK, and then quit Registry Editor.

MORE INFORMATION

The "Active Setup Log.txt" file may include the following lines:

Run setup command. File:C:\TEMP\IXP000.TMP\IESetup.inf: Section:AXControl.Register:
RunSetupCommand returned :0:
TranslateInfString. Section:Options: Value:CIFNAME:
SetLocalCif :C:\TEMP\IXP000.TMP\:
ERROR: SetLocalCif on C:\TEMP\IXP000.TMP\ returned :80004005:

Modification Type:	Major	Last Reviewed:	10/1/2002
Keywords:	kbenv kberrmsg kbprb kbsetup KB281320