OL2002: Outlook Crashes During Shutdown After Update of Internet Free/Busy Information (280856)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q280856

SYMPTOMS

When you configure Outlook to publish free and busy information to an Internet or intranet location, and you update the Internet Free/Busy information over a RAS connection, Outlook may stop responding (crash) and you may receive the following error message:
Unhandled exception in outlook.exe (OUTLLIB.DLL): 0xC0000005: Access Violation
Although this error occurs, your free and busy information is updated.

CAUSE

This behavior can occur if you start Outlook offline and establish a RAS connection, and you then synchronize data, end the connection, and quit Outlook, clicking Yes to the prompt you receive about connection.

WORKAROUND

As a possible workaround for this behavior, try first connecting to your mail server and then clicking Free/Busy Information under the Send/Receive command on the Tools menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/30/2001
Keywords:kbbug kbenv kbprogramming KB280856
©2002 Microsoft Corporation. All rights reserved.