Mouse Pointer May Move Randomly with Fastest Pointer Speed (280800)



The information in this article applies to:

  • Microsoft Windows Millennium Edition

This article was previously published under Q280800

SYMPTOMS

If you move the mouse quickly from left to right many times, the mouse pointer may not move to the expected location.

CAUSE

This behavior can occur if you configure the mouse to use the fastest pointer speed setting.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time   Version    Size     File name
   -------------------------------------------------
   12/11/2000  3:50p  4.90.3001  557,536  User.exe  
   12/11/2000  4:12p  4.90.3001   55,808  User32.dll
				

WORKAROUND

To work around this issue, configure the mouse to use a slower pointer speed setting:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mouse.
  3. On the Pointer Options tab, move the Pointer Speed slider to the left.
  4. Click Apply. If the problem still occurs, move the slider further to the left, and then click Apply again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes


Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbenv kbprb kbQFE KB280800