OFFXP: Error Message When You Save to My Web Sites on MSN (280602)


The information in this article applies to:

  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
This article was previously published under Q280602

SYMPTOMS

When you use one or more of the programs listed at the beginning of this article, you may notice the following behavior:
  • When you attempt to save a document from Microsoft Word to a Web site on the Microsoft Network (MSN), you may receive an error message similar to either of the following:
    Document not saved
    -or-
    There has been a network or file permission error. The network connection may be lost.
  • When you attempt to save a document from Microsoft PowerPoint to a Web site on MSN, you may receive an error message similar to the following:
    There was an error accessing http//path
  • When you attempt to save a document from Microsoft Excel to a Web site on MSN, you may receive an error message similar to the following:
    Document not saved
  • When you attempt to save and publish a web from Microsoft FrontPage to a Web site on MSN, you may receive an error message similar to the following:
    Sorry, a Web Site with that name already exists or the name you entered contains word(s) not allowed. Please try another name.
  • When you attempt to save a file from FrontPage to a Web site on MSN, and you click the Save button in the Save As dialog, nothing may happen, and the dialog box does not close as expected.
  • When you attempt to save a publication from Microsoft Publisher to a Web site on MSN, you may receive an error message similar to the following:
    Publisher could not save the file to the web. Check your URL or network connection and try again.
In all of these cases, the document is not saved as expected.

CAUSE

This behavior can occur when you attempt to save a document to the root of the My Web Sites on MSN directory, or to the top level of a community or Web site. Files cannot be saved to these folders.

WORKAROUND

To work around these issues, save the file to the Files directory of a community or Web site.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:6/29/2004
Keywords:kbbug KB280602
©2004 Microsoft Corporation. All rights reserved.