ACC2000: Access Disables All Windows After You Cancel the Insert ActiveX Dialog Box (279465)


The information in this article applies to:

  • Microsoft Access 2000
This article was previously published under Q279465
Novice: Requires knowledge of the user interface on single-user computers.

This article applies to a Microsoft Access database (.mdb) and to a Microsoft Access project (.adp).

SYMPTOMS

In Design view of a data access page, when you click Cancel in the Insert ActiveX Control dialog box, Microsoft Access stops responding.

CAUSE

This problem is caused by a combination of steps within Access. It typically occurs when you first choose to print a report, export a report, or output a report. When you do so, the Printing dialog box (with the single button labeled Cancel) appears. After the print, export, or output is completed, you choose to create a new data access page or open an existing data access page in Design view. In Design view, you open the Insert ActiveX Control dialog box, but instead of inserting a control, you click Cancel. At this point, Access quits responding (hangs).

RESOLUTION

Use Task Manager to quit Access.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Steps to Reproduce the Behavior

  1. Start Microsoft Access, and then open the sample database Northwind.mdb or the sample Access project NorthwindCS.adp.
  2. In the Database window, click Reports under Objects, and then click one of the report names.
  3. Do any one (but only one) of the following:

    • Right-click the report, and then click Print.
    • Right-click the report, and click Export. Click Rich Text Format (*.rtf) in the Save as type list, and then click Save.
    • On the Tools menu, point to Office Links, and then click Publish It with MS Word.

    The Printing dialog box momentarily appears, but do not click Cancel.
  4. On the Insert menu, click Page.
  5. In the New Data Access Page dialog box, click Design View, and then click OK.
  6. In the new data access page, click ActiveX Control on the Insert menu.
  7. In the Insert ActiveX Control dialog box, click Cancel. Note that all Access windows are disabled.
Modification Type:MajorLast Reviewed:6/25/2004
Keywords:kbbug kbDAP kbpending KB279465
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