Windows Hangs During SBLive! Full Duplex Audio Test (278650)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q278650

SYMPTOMS

When you try to run the full duplex automated test for a Creative Labs SBLive! sound card, Windows may stop responding (hang).

CAUSE

This problem can be caused by excessive non-paged memory usage during the full duplex automated test. When excessive non-paged memory usage occurs, a variety of memory-related problems can occur, and this can cause Windows to hang.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size       File name
   ----------------------------------------------------------
   11/03/2000  12:47p  5.0.2195.2639  1,685,120  Ntkrnlmp.exe
   11/03/2000  12:47p  5.0.2195.2639  1,684,928  Ntkrnlpa.exe
   11/03/2000  12:48p  5.0.2195.2639  1,705,600  Ntkrpamp.exe
   11/03/2000  12:46p  5.0.2195.2639  1,662,976  Ntoskrnl.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbbug kbenv kbfix kbHardware kbWin2000PreSP2Fix kbHotfixServer kbQFE KB278650
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