Monitor Does Not Return Correctly From Hibernate Mode In Multiple-Monitor Configuration (277822)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
This article was previously published under Q277822

SYMPTOMS

When you use three or more monitors in a multiple-monitor configuration, the second and third monitors may not recover from Hibernate mode and may stay blank. The primary monitor does recover from Hibernate mode correctly.

CAUSE

This problem can occur if you are using an Appian video card that supports more than two monitors at a time. Note that this problem may occur on other monitors whose display adapters support more than two monitors.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date      Time    Version    Size     File name   Operating system
   ------------------------------------------------------------------
   11/15/00  6:35pm  4.10.2230  549,760  User.exe    Windows 98
                                                     Second Edition
   11/16/00  8:21am  4.10.2230   55,296  User32.dll  Windows 98
                                                     Second Edition

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about problems that are resolved by previous hotfix versions of these files, click the article numbers below to view the articles in the Microsoft Knowledge Base:

260067 Windows Stops Responding During Shutdown with Mapped Drives

265115 Computer Enters Standby Mode After Random Amount of Time

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbbug kbdisplay kbfix kbHardware kbQFE KB277822
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