SYMPTOMS
When you are using an IBM Rapid Access III keyboard, you may receive the following error message when you initiate Suspend mode:
Hidserv has caused an error in kernel32.dll
Hidserv will now close
If you continue to experience problems, try restarting your computer.
Clicking
OK clears the dialog box and allows the suspend process to finish.
This problem occurs only on localized versions of Windows Millennium Edition (Me) that use a double-byte character set (DBCS) such as Japanese or Chinese.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------
10/20/2000 05:33p 4.90.3002.0 17,680 Hidserv.exe
NOTE: This problem occurs only after you apply a previous Hidserv.exe fix on DBCS versions of Windows Me. The original fix has the following file attributes:
Date Time Version Size File name
----------------------------------------------------
08/17/2000 06:36p 4.90.3001.0 17,680 Hidserv.exe
For additional information about the issue that this original fix addresses, click the article number below
to view the article in the Microsoft Knowledge Base:
271376 'HIDSERV' Error Message After Hibernation with IBM Rapid Access III Keyboard