Event 7000 Occurs When Attempting to Start Exchange Services (277770)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
This article was previously published under Q277770

SYMPTOMS

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



When you attempt to start Exchange services that run in the Inetinfo.exe tool, you may receive the following error message:
Error 1083: The executable program that this service is configured to run in does not implement the service.
The following event is logged in the system event log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 10/23/2000
Time: 10:03:03 AM
User: N/A
Computer: SERVER12345
Description: The Microsoft Exchange Service name service failed to start due to the following error: The executable program that this service is configured to run in does not implement the service.

This issue occurs when you start the following services:
  • Simple Mail Transport Protocol (SMTP)
  • Network News Transport Protocol (NNTP)
  • Post Office Protocol version 3 (POP3)
  • Internet Message Access Protocol version 4 (IMAP4)
  • Microsoft Exchange Routing Engine

CAUSE

This issue can occur because these services have not been configured to run in the Inetinfo.exe tool. They have been either configured to run in the Dllhost.exe tool, or not configured to run in any tool.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, follow these steps:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\InetInfo\Parameters\DispatchEntries

  3. Click the value for the service that you attempted to start.
  4. On the Edit menu, click Multi String, and then add the following values:

    Ldapsvc
    Smtpsvc
    Nntpsvc
    Imap4svc
    Pop3svc
    Resvc

  5. Click OK.
  6. Quit Registry Editor.
  7. Start Administrative Tools, click Services, and then restart the Internet Information Service (IIS) Administrator service.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbbug kberrmsg kbfix KB277770
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