PI: How to Troubleshoot Problems When You Use a Scanner (276552)


The information in this article applies to:

  • Microsoft Greetings 2001
  • Microsoft Picture It! Photo version 7
  • Microsoft Picture It! Photo Premium version 7
  • Microsoft Picture It! Digital Image Pro version 7
  • Microsoft Digital Image Pro 9
  • Microsoft Digital Image Suite 9
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Express 2002 1.0
  • Microsoft Picture It! Express 9
  • Microsoft Picture It! Photo 2002 1.0
  • Microsoft Picture It! Photo Premium 2002, version 1.0
  • Microsoft Picture It! Photo Premium 9
This article was previously published under Q276552

SYMPTOMS

When you scan a document by using any of the programs that are listed in the "Applies to" section of this article, the scan may stop responding (hang), quit unexpectedly, or produce an image that is not satisfactory.

CAUSE

This issue may occur if any of the following conditions exist:
  • The scanner driver is damaged or outdated.
  • The scanner options are not configured correctly.

RESOLUTION

To resolve this issue, use the following methods in the order that they appear.

Install the Latest Scanner Driver

To obtain and install the latest scanner driver that is available for your scanner, contact the manufacturer of your scanner or click the Help menu, and then click Scanner and Digital Camera Help. Click the following link in this Help topic:

Finding scanner and digital camera manufacturers on the WWW

If the issue continues to occur, continue to the next method.

Confirm the Configuration of the Scanner

To confirm if the scanner is configured correctly, see the Scanning help topics found in Online Help for your version of Picture It! To do so, follow these steps:
  1. Click the Show My Pictures and Projects tab, and then click Scanner.
  2. Verify that your scanner is in the list, and then click Scan.

    If your scanner stops responding (hangs), cancel the scan. Find any JPEG file on your computer or download one from the Internet and then open it to the tray.
  3. Double-click the picture in the tray.
  4. On the View menu, click Options.
  5. Click Scanner/Camera Options.
  6. In the Scanner Performance box, click Normal.
  7. Click OK, and then click OK again.
In Picture It! 7.0:

Enhanced mode uses your computer's memory to download pictures faster.

Normal mode does not use your computer's memory and downloads pictures slower than the enhanced mode.

If you experience issues downloading pictures by using the enhanced mode, set the performance mode to Normal, and then try again.

To set scanner options:
  1. On the Tools menu, click Options.
  2. Click Scanner/Camera options.
  3. Under Scanner performance, click Normal or click Enhanced.
  4. Click OK, and then click OK again.
Note The Scanner Performance setting applies to all of the scanners that are attached to your computer.

Test to see if the issue is resolved.

If the issue continues to occur, continue to the next method.

Use the Your Scanner Software Feature

To use the Your Scanner Software feature:
  1. Click the Show My Pictures and Projects tab, and then click Scanner.
  2. Verify that your scanner is in the list, and then click Scan.

    If your scanner stops responding (hangs), cancel the scan. Find any JPEG file on your computer or download one from the Internet and then open it to the tray.
  3. Double-click the picture in the tray.
  4. On the View menu, click Options.
  5. Click Scanner/Camera Options.
  6. Click Your Scanner Software.
  7. In the Scanner Performance box, click Enhanced.
  8. Click OK, and then click OK again.
Test to see if the issue is resolved.

If the issue continues to occur, repeat steps 1 through 8, except this time click Normal in step 7.

When you use Picture It! 7.0 you can scan your picture by using your scanner's software:
  1. Connect your scanner to your computer, and then turn on the scanner.
  2. On the File menu, point to Get Picture From, and then click Scanner.
  3. Under Click a scanner, select a scanner.

    Alternatively, you can change the scanner type.
  4. Click Change scanner type.
  5. Select the type of scanner, and then click OK.
  6. Put your picture in the scanner.
  7. Select My scanner software.
  8. Click Scan, and then click Done.
Test to see if the issue is resolved.

If the issue continues to occur, continue to the next method.

Scan with a TWAIN-Compatible Program

Try to scan by using a TWAIN-compatible program, and then copy and paste the document or image into any of the programs listed at the beginning of this article.

The following Microsoft programs are TWAIN-compatible:
  • Microsoft Image Composer
  • Microsoft Imaging for Windows
  • Microsoft Photo Editor
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Microsoft Word
Note If none of the Microsoft programs in the list are installed on your computer, try to use the scanning software that was included with your scanner or another TWAIN-compatible program.
Modification Type:MinorLast Reviewed:12/28/2004
Keywords:kbenv kbHardware kbprb KB276552
©2004 Microsoft Corporation. All rights reserved.