SYMPTOMS
The Information Store service in Exchange Server version
5.5 may experience an access violation and stop responding (crash) with the
following call stack:
1180f87c 6fff1a40 bcd3d88c 6df2b4f0 00000000 KERNEL32!InterlockedCompareExchange+0xc
1180f89c 6fff13c4 01040588 6df2b4f8 00409444 EXCHMEM!MpHeapFree+0x50
1180f8a8 00409444 6df2b4f8 005d52ea 6df2b4f8 EXCHMEM!ExchMHeapFree+0x14
1180f8b0 005d52ea 6df2b4f8 00000002 00000000 store!operator delete+0xd
1180f8c0 005c8fc3 00000002 00000000 00000002 store!ROWDATABUFFER__EcConfig+0xb9
1180f908 00528a89 5e289708 00000002 000004e4 store!EcGetMailboxTableOp+0x58
1180f92c 77e11dc7 1180fd24 00000000 2cc6cd40 store!EcAdminGetMailboxTable20+0x39
1180f95c 77e56205 00528a50 1180fb50 00000008 RPCRT4!Invoke+0x28
1180f978 77e561d6 00528a50 1180fb50 00000008 RPCRT4!NdrCallServerManager+0x15
1180fc3c 77e55f3e 00000000 00000000 1180ff28 RPCRT4!NdrStubCall+0x292
1180fc54 77e113a4 1180ff28 0015d778 1180ff28 RPCRT4!NdrServerCall+0x19
1180fc90 77e111be 0040e9cd 1180ff28 1180fdd8 RPCRT4!DispatchToStubInC+0x33
1180fce4 77e11403 1180ff28 00000000 1180fdd8 RPCRT4!RPC_INTERFACE__DispatchToStubWorker+0xb0
1180fd04 77e11903 1180ff28 00000000 1180fdd8 RPCRT4!RPC_INTERFACE__DispatchToStub+0x41
1180fddc 77e15af1 001392b8 1180fe10 1180ff28 RPCRT4!WMSG_SASSOCIATION__DealWithRequestMessage+0x182
1180ff90 77e15a1d 77e16125 00132d78 1180ffec RPCRT4!WMSG_ADDRESS__ReceiveLotsaCalls+0xd1
1180ff94 77e16125 00132d78 1180ffec 00000020 RPCRT4!RecvLotsaCallsWrapper+0x9
1180ffac 77e160bb 00152680 00000020 77f04ede RPCRT4!BaseCachedThreadRoutine+0x50
1180ffb8 77f04ede 001526a8 00000020 00000020 RPCRT4!ThreadStartRoutine+0x17
1180ffec 00000000 77e160a4 001526a8 00000000 KERNEL32!BaseThreadStart+0x51
RESOLUTION
A
supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Microsoft Exchange
Server version 5.5 service pack that contains this hotfix.
To resolve
this problem immediately, contact Microsoft Product Support Services to obtain
the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix should have the following file attributes or later:
Component: Information Store