SNA Server Manager May Stop Responding When You Quit the Program (275718)


The information in this article applies to:

  • Microsoft Host Integration Server 2000
  • Microsoft SNA Server 4.0 SP3
  • Microsoft SNA Server 4.0
  • Microsoft SNA Server 4.0 SP1
  • Microsoft SNA Server 4.0 SP2
This article was previously published under Q275718

SYMPTOMS

SNA Server Manager or the SNA Server MMC Snap-in may stop responding (hang) when you quite the program after you open a large SNA Server configuration file (Com.cfg). In addition, the CPU utilization on the system that is running SNA Server Manager may spike at 100 percent (%) when you attempt to quit SNA Server Manager.

CAUSE

SNA Server Manager loops when it releases objects from its shared memory list.

RESOLUTION

To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft SNA Server version 4.0.

This problem was first corrected in SNA Server 4.0 Service Pack 4.

MORE INFORMATION

If Dr. Watson is configured as the default debugger, an entry similar to the following may be appended to the Drwtsn32.log file: 

FramePtr  RetAddr   Param1   Param2   Param3   Function Name
0006f6c0  6098d126  00000004 6098c984 01000004 MNGBASE!?GetPtr@CShrMemPool@@QAEPAXK@Z+0x13
0006f6c8  6098c984  01000004 011503f0 069b1854 MNGBASE!?MngGetPtr@@YGPAXKPAUMNGPROCESSGLOBAL@@@Z+0x26
0006f6fc  60984b65  ffffffff 00000000 003421c0 MNGBASE!?Remove@CShrMemList@@QAEKH@Z+0xe4
0006f7c8  609848ad  00000000 003421c0 00000580 MNGBASE!?OrphanManageData@CManage@@AAEXXZ+0x255
0006f7d8  6098483a  002467c0 000003d0 609840d4 MNGBASE!?ReleaseManageData@CManage@@AAEXXZ+0x5d
0006f7e4  609840d4  00000000 011503f0 01150000 MNGBASE!?QuietRelShare@CManage@@AAEXXZ+0x1a
0006f7f8  60988baa  011503f0 01023f28 00245e60 MNGBASE!?ProcTerminate@CManage@@SGXPAUMNGPROCESSGLOBAL@@@Z+0x44
0006f814  6770b0e9  6702e2e0 01023f28 00245e60 MNGBASE!?TermSharedManage@@YGXXZ+0xda
0006f818  6702e2e0  01023f28 00245e60 0006f878 SNAADMIN!?TermManage@CRootItem@@QAEXXZ+0x49
0006f82c  67034ce6  0000000d 00000000 00242220 SNAOLE!?DoVerb@CSnaApplication@@UAEKW4VerbCode@@J@Z+0x40
0006f848  01013393  00074af8 0000000d 00000000 SNAOLE!?DoVerb@XSnaObject@CSnaObject@@UAGKW4VerbCode@@J@Z+0x46

Modification Type:MinorLast Reviewed:12/15/2003
Keywords:kbbug kbfix kbSNA400PreSP4fix kbSNA400sp4fix KB275718
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