SYMPTOMS
When you attempt to convert an Internet mail message to native information store format, the information store may stop responding (crash) unexpectedly. The stack trace is similar to the following:
MSVCRT!_old_sbh_alloc_block_from_page+0x4d
STORE!CmnContent::hrAddParm+0xa4
STORE!CmcvtrHdrParm::hrAddParm+0x5e
STORE!CmcvtrHdrParm::hrExtract+0x2e5
STORE!CINETextr::hrExtract+0x1ee
STORE!CConvertStream::Write+0x115
STORE!CSTREAM::HrWrite+0xc5
STORE!EcWriteStreamOp+0x125
STORE!EcWriteStream+0xc2
STORE!EcRpc+0x1e46
STORE!EcDoRpc+0xdd
RPCRT4!??0THREAD@@QAE@PAJ@Z+0x6e
RPCRT4!NdrDcomAsyncStubCall+0x116
RPCRT4!?TransportProtocolArray@@3PADA+0x53
RPCRT4!SimpleTypeAlignment+0xb4
RPCRT4!UnmarshallRoutinesTable+0xdc
RPCRT4!MarshallRoutinesTable+0xce
RPCRT4!?ReferenceAssociation@LRPC_ADDRESS@@AAEPAVLRPC_SASSOCIATION@@K@Z+0x39
RPCRT4!NdrConformantArrayUnmarshall+0xb
RPCRT4!NdrConformantArrayUnmarshall+0x55
RPCRT4!?AssociationRequested@OSF_SCONNECTION@@QAEHPAUrpcconn_bind@@I@Z+0x515
RPCRT4!?AssociationRequested@OSF_SCONNECTION@@QAEHPAUrpcconn_bind@@I@Z+0x30e
RPCRT4!?UnicodeToAnsiString@@YGPAEPAGPAJ@Z+0x6a
KERNEL32!ReadConsoleOutputInternal+0x41
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below
to view the article in the Microsoft Knowledge Base:
244976 XADM: Event ID 1197 and 1005 When Starting the Information Store
The following files are available for download from the Microsoft
Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
