Encarta 2001 Error Message: Invalid Page Fault in Module Swonce.dll (275448)


The information in this article applies to:

  • Microsoft Encarta Africana, Third Edition
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Interactive World Atlas 2001
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta World English Dictionary 2001
This article was previously published under Q275448

SYMPTOMS

When you attempt to install one of the programs listed at the beginning of this article, you may receive the following error message
GLJ#### has caused an invalid page fault in module Swonce.dll.
where #### is a number.

NOTE: You may also receive this error message when you attempt to install Macromedia Shockwave.

CAUSE

This behavior can occur if the system date on your computer is set to a date earlier than 1980 or if the computer date is set to several years into the future.

RESOLUTION

To resolve this issue, set the system date on your computer to the current date. To do this:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Date/Time.
  3. Click the Date & Time tab.
  4. Under Date, click the current day, month, and year.
  5. Click OK.
  6. Close Control Panel.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/24/2003
Keywords:kbenv kberrmsg kbprb KB275448
©2003 Microsoft Corporation. All rights reserved.