Encarta 2001: Photographs Are Not Displayed When You View Articles (275306)

RESOLUTION

Uninstall and Reinstall the Program

1. Quit all programs that are running on your computer.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Add/Remove Programs.
4. In the list of installed programs, click one of the programs listed at the beginning of this article, and then click Add/Remove.
5. Follow the instructions on the screen to uninstall the program.
6. Repeat steps 4 and 5 to uninstall each of the programs listed at the beginning of this article, if they appear in the list of installed programs.
7. Click OK, and then close Control Panel.
8. Delete the folders for the programs that you uninstalled in steps 4 through 7. To do this:
   1. Click Start, point to Programs, and then click Windows Explorer.
   2. In the left pane, click the Program Files folder to highlight it.
   3. In the right pane, right-click the Microsoft Encarta folder, and then click Delete.
      
      If you are prompted to confirm the deletion, click Yes or Yes to All.
   4. Double-click the Common Files folder.
   5. Double-click the Microsoft Shared folder.
   6. Right-click the Reference 2001 folder, and then click Delete.
      
      If you are prompted to confirm the deletion, click Yes or Yes to All.
   7. Right-click the Reference Titles folder, and then clickDelete.
      
      If you are prompted to confirm the deletion, click Yes or Yes to All.
   8. Right-click the Information Retrieval folder, and then click Delete.
      
      If you are prompted to confirm the deletion, click Yes or Yes to All.
   9. Close Windows Explorer.
9. Clean boot your computer.
10. Reinstall the program.

Manually Register the Required Files

1. Close all folders and quit all programs that are running on your computer.
2. Click Start, point to Find, and then click Files or Folders.
3. In the Named box, type refreg.exe. By default, the file is installed in the following folder:

   c:\Program Files\Common Files\Microsoft Shared\Reference 2001

4. In the Look in box, click My Computer, and then click Find Now.
5. Click Start, and then click Run.
6. In the Open box, type the following line, and then click OK:

   c:\Program Files\Common Files\Microsoft Shared\Reference 2001

7. Right-click an empty space on the taskbar, and then click Tile Windows Vertically (or horizontally) so that you can simultaneously see both windows on the desktop.
8. In the list of found files, drag and drop the following files on top of the Refreg.exe file:
   • Refjic.dll
   • Refsv.dll
   • Sfc10.ocx
   • Treedata.dll
   • Wheel2ee.dll
   
   
   NOTE: You receive a message stating that registration was successful for each file.