SMS: Access Violation When the Windows CE Platform Builder Add-on Is Installed (275016)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q275016

SYMPTOMS

On Windows NT-based Systems Management Server (SMS) client computers that have the Microsoft Windows CE Platform Builder add-on installed, you may receive access violation error messages in the Odpusr32.exe, Smsapm32.exe, and Smsmon32.exe programs.

NOTE: On client computers that experience this problem, software distribution is not functional.

CAUSE

This problem occurs because there is a fault in the method that is used by the SMS client to detect an interactive user session. The Platform Builder add-on adds numerous performance monitor counters to the computer. Some of these additional counters have duplicate names to those that are used by SMS. Because the counters have duplicate names, the SMS client accesses the incorrect information.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbenv kbfix kbsms200preSP3fix KB275016
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