ICA Clients Over Dial-Up Link May Unexpectedly Disconnect (274768)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q274768

SYMPTOMS

Terminal Services Independent Computing Architecture (ICA) clients may disconnect unexpectedly from a computer that is running Terminal Services over an ICA dial-up link. This problem is more likely to occur with computers that have multiple central processing units.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version        Size    File name
   -----------------------------------------------------
   11/16/2000  05:37p  5.0.2195.2770  35,376  Termdd.sys

NOTE: In addition to this hotfix, you must contact Citrix to obtain a fix from them.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbenv kbfix kbWin2000PreSP2Fix KB274768