Performance Problems Inserting CardBus Card with TI 1451 Controller (274334)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q274334
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you are running Windows Millennium Edition (Me) on a computer that supports the Advanced Configuration and Power Interface (ACPI) specification and you insert a CardBus card, the following symptoms may occur:
  • The mouse pointer may alternate rapidly and continuously between a "regular" pointer and a "busy" (hourglass) pointer.
  • The computer may perform very sluggishly.
  • The CardBus card never finishes being initialized.

CAUSE

On an ACPI-enabled computer that uses certain Texas Instruments CardBus controllers, inserting a CardBus card that does not support power management can result in a continuously asserted Power Management Event (PME) signal by the controller. This causes the card to be continuously re-enumerated.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time     Version     Size     File name
   -------------------------------------------------
   9/22/00   2:45pm   4.90.3002   26,001   Cbss.vxd

NOTE: One side-effect of this fix is that Wake-on-LAN or Wake-on-Ring functionality may be disabled for a CardBus or PC Card network adapter or modem that is inserted into the CardBus slot.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The CardBus controller chip sets known to be affected by this problem include:
  • Texas Instruments PCI 1451
This problem is known to occur with the following computer models that use the CardBus controller chip set listed above:
  • NEC Versa Sxi (TI 1451)
This problem is known to occur with the following CardBus cards:
  • Xircom CardBus Ethernet 10/100 (CEB-100BTX)
  • NEC Xircom 10/100 CardBus Network PC Card
This problem does not occur with the following CardBus cards:
  • Xircom CardBus Ethernet II 10/100
  • Xircom RealPort CardBus Ethernet 10/100
  • 3COM 3C575 Fast Etherlink XL CardBus PC Card
For additional information about a similar problem in Microsoft Windows 98 Second Edition that affects TI 1450 and TI 1451 chip sets, click the article number below to view the article in the Microsoft Knowledge Base:

258010 Performance Problems Inserting CardBus Card with TI 14xx Controller

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHotfixServer kbQFE kbprb kbQFE KB274334
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