PIP: Error Message: Pip Caused Exception 10h in Module Msvcrt.dll (274023)


The information in this article applies to:

  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Greetings 2001
This article was previously published under Q274023

SYMPTOMS

When you use one of the programs listed in the "Applies to" section, you may receive the following error message:
PIP caused an exception 10H in module MSVCRT.DLL at 015f:78001f30.
Note The address may vary.
PIP caused ipf in module Ppedit5.dll.
Note In this error message, ipf stands for invalid page fault.
PIP caused exception 10h in Piservr5.dll.
PIP caused an ipf in unknown.
PIP caused error in pidocob.dll.
PIP caused an invalid page fault in module jscript.dll.

RESOLUTION

To resolve this issue, download and install the Microsoft Picture It! Publishing (PIP) 2001 Update: To Update Program (UpdateHP.exe) from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:
DownloadDownload the UpdateHP.exe package now.
Release Date: Dec-15-2000

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

MORE INFORMATION

In a few cases, the patch will not resolve the issue. If the printer is an HP model, you may resolve this issue by using the HP corporate printer driver.

The error messages listed in the "Symptoms" section occur when PIP asks the printer driver to see if a task is within the limits of the driver, and the printer driver sends back an answer that is not mathematically possible. The patch you downloaded, Updatehp.exe, is designed to make the portion of PIP that asks these questions a little less demanding so it does not push the driver beyond its capabilities.

Typically, nonstandard printer drivers have this issue. You cannot install nonstandard printer drivers by using Windows Printer Wizard. Instead, you must use the Add/Remove Programs utility. This is the case, for example, with the HP 930 driver. However, HP has released a more standard driver for this printer, sometimes called a "corporate driver", which you can download and install. It works only if you connect the printer with a parallel cable. Before you download the corporate driver, you must remove the existing driver. To download and install the corporate driver, follow these steps:
  1. Remove the current printer driver:
    1. Unplug the data cable between the printer and the computer.
    2. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
    3. Click to select your current printer driver from the list, and then click Remove.
    4. Follow the on-screen steps to remove your current printer driver.
    5. Restart your computer.
  2. Obtain the new printer driver:
    1. Visit the following HP Web site:

      http://www.hp.com

    2. Click Support & Drivers.
    3. Click Download drivers and Software.
    4. Type your printer model in the box.
    5. Click the arrow next to the box to search for your model.
    6. Click the link for your printer model in the product list.
    7. Click the link for your version of Windows.
    8. Click the Your printer model software/driver: corporate users for parallel cable link.
    9. Follow the instructions that appear on the page to download and install the driver.
Modification Type:MinorLast Reviewed:1/19/2006
Keywords:kbfile kbprb KB274023
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