WD2002: A2 Envelope Size Unavailable with Some Printers (274002)

SYMPTOMS

In Microsoft Word, when you try to select an A2 envelope (4.38 x 5.75 inches) size in the Envelope size list in the Envelope Options dialog box, the A2 envelope size is unavailable. When you click Custom size in the Envelope size list to create a custom envelope size, you may receive the following error message:

Word has increased the envelope height or width because it was too small. The minimum envelope dimensions are 6.4" by 2.13".

The A2 envelope size is available in the Page size list in the Page Setup dialog box.

WORKAROUND

To create an A2 envelope in Microsoft Word 2002 if you use a Hewlett-Packard OfficeJet printer, follow these steps:

On the File menu, click New.
In the New Document pane, click Blank Document.
On the File menu, click Page Setup.
On the Paper tab, in the Paper size box, click A2 Envelope (4.38 x 5.75 in).
On the Margins tab, under Orientation, click Landscape.
Click OK.

MORE INFORMATION

To create a custom envelope size in Word, follow these steps:

On the Tools menu, point to Letters and Mailings, and then click Envelopes and Labels.
On the Envelopes tab, click Options.
On the Envelope Options tab, expand the Envelope size box, and then click to select Custom size.
In the Envelope Size dialog box, change the Width box to the envelope width you want, change the Height box to the envelope height you want, and then click OK.