WD2001: Word Creates a U.S. Letter-Sized Envelope After HP DeskJet 4.0 Driver Is Installed (272826)


The information in this article applies to:

  • Microsoft Word 2001 for Macintosh
This article was previously published under Q272826

SYMPTOMS

When you create an envelope in Microsoft Word 2001 for Mac, the page layout may be incorrect. Instead of creating a #10 envelope, Word may create a U.S. letter-sized envelope in portrait orientation.

CAUSE

This behavior can occur if you have the Hewlett-Packard DeskJet 4.0 driver installed on your computer.

RESOLUTION

To work around this issue, change the size of the envelope in the page setup for envelopes. To do this, follow these steps:
  1. On the Tools menu, click Envelopes, and then click Page Setup.
  2. In the Paper box, click the size that you want.
  3. If the size that you want is not listed, click Cancel, and then in the Envelope dialog box, click Custom.
  4. Under Envelope size, click Custom size, and then enter the dimensions of your envelope.
NOTE: You only need to perform these steps once.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Word 2001 for Mac.
Modification Type:MajorLast Reviewed:10/14/2002
Keywords:kbbug KB272826
©2002 Microsoft Corporation. All rights reserved.