Some HP DeskJet 5xx Series Printers Do Not Print Envelopes Correctly (271718)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q271718

SYMPTOMS

When you decrease the left margin when you are printing envelopes on some Hewlett-Packard (HP) DeskJet 500 series printers, the text is cut off. When you use the default settings, the return address is printed too far from the left.

CAUSE

All documents have an unprintable area on the bottom of the page. Therefore, paper orientation is important for the document to be printed correctly. Microsoft Windows 95 and Microsoft Windows 98 drivers orient the paper to account for the unprintable area, but Windows 2000 mini-drivers do not.

RESOLUTION

To resolve this issue, use one of the following drivers:
  • HP DeskJet 500
  • HP DeskJet 500C

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This issue has been reported on the following models:
  • HP DeskJet 510
  • HP DeskJet 540
  • HP DeskJet 550C
Modification Type:MinorLast Reviewed:1/26/2006
Keywords:kbprb kbprint KB271718
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