XCLN: Cannot Download Outlook Address Book After Creating a Profile with Newprof and Profgen (271584)
The information in this article applies to:
- Microsoft Outlook 97
- Microsoft Outlook 98
- Microsoft Outlook 2000
- Microsoft Exchange Server 5.5
This article was previously published under Q271584 SYMPTOMS
When you are using an Outlook client, and you create a profile with the Newprof tool and the Profgen tool, you may not be able to download the Outlook Address Book.
CAUSE
This behavior can occur if the path for the OfflineAddressBookPath statement does not exist on the drive where the Outlook Address Book files are stored.
The following section in the .prf file indicates an invalid path for the OfflineAddressBookPath= statement. When this file is used, the profile is generated but you are not able to download the Offline Address Book and no error message is displayed.
Settings for the Microsoft Exchange Server computer
[Service2]
OfflineAddressBookPath="Windir\Profiles\Username\Local Settings\Application Data\Microsoft\Outlook" RESOLUTION
To resolve this issue, ensure the path that is specified in the OfflineAddressBookPath= statement resides on the hard disk before you use Profgen and Newprof to create the profile.
MORE INFORMATION
The Newprof tool does not create folders for items that do not already exist. This includes folders that are named using the username variable.
| Modification Type: | Minor | Last Reviewed: | 4/25/2005 |
|---|
| Keywords: | kbprb KB271584 |
|---|
|