Works 6: Unexpected Behavior Occurs When You Change the Color Palette Setting (270653)


The information in this article applies to:

  • Microsoft Works 6
  • Microsoft Works Suite 2001
This article was previously published under Q270653

SYMPTOMS

When you change the Microsoft Windows Color Palette setting from 256 Colors to High Color (16 bit), you may experience the following symptoms:
  • A loss of data

  • A General Protection Fault error message

CAUSE

This behavior can occur if an ATI Rage II video adapter is installed in your computer.

RESOLUTION

To work around this behavior, use one of the following methods.

Method 1

Restart your computer after you change the color palette setting.

Method 2

Windows XP

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. In the Display Properties dialog box, click the Settings tab, and then click the Advanced button.
  4. Click the Troubleshooting tab.
  5. Under Hardware acceleration, drag the Hardware acceleration slider to the left.
  6. Click OK two times.

Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium Edition (Me)

  1. Quit all open applications.
  2. Click Start, click Settings, and then click Control Panel.
  3. Double-click the System icon.
  4. Select the Performance tab, and then click the Graphics button.
  5. Move the Hardware Acceleration slider to None.

    It should say No accelerator functions.
  6. Click OK, click Close, and then click Yes to reboot the system.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/21/2003
Keywords:kbAddIn kbnofix kbprb KB270653
©2003 Microsoft Corporation. All rights reserved.