WD97: Error Message: "Run-time Error '5'" When You Start Word (270225)

SYMPTOMS

When you start Microsoft Word, you receive the following error message:

Run-time error '5': Invalid Procedure Call or Argument.

CAUSE

This error message may appear when the _stamps.dot template, which is provided by Stamps.com, is located in your Office Startup folder.

The default location of the Office Startup folder is:

C:\Program Files\Microsoft Office\Office\Startup

RESOLUTION

To resolve this problem, upgrade to version 2.2.2 or later of the Stamps.com Internet Postage software.

WORKAROUND

To work around this problem, delete or move the _stamps.dot template from your Startup folder. To do this, follow these steps:

Quit Microsoft Word.
In Office Startup folder, click to select _stamps.dot.
Do one of the following:
- To delete _stamps.dot, click Delete on the Edit menu.
  
  -or-
- To move _stamps.dot to a different folder, click Cut on the Edit menu. Select the folder where you want to move _stamps.dot, and then click Paste on the Edit menu.
Restart Microsoft Word.

MORE INFORMATION

The _stamps.dot template is installed by a third-party add-in that lets you use Internet postage from Stamps.com in Microsoft Word. For more information, please browse to the Stamps.com Web site at http://www.Stamps.com.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.