Policy Restrictions on Drives Cause Unnecessary Error Message at Logon and in File Dialog Box (270037)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q270037

SYMPTOMS

When the "Prevent access to drives from My Computer" policy is applied, you receive the following error message during the logon process:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

Also, when this policy is applied, you see the same error message twice if you click a drive in My Computer.

CAUSE

This behavior is caused by a problem in the Shell32.dll file.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time      Version         Size      File name
   -----------------------------------------------------------
   07/05/2000  12:37:58  5.00.3103.1000  233,6016  Shell32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/23/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP2Fix KB270037