Envelopes and Hagaki Card Stock Incorrectly Aligned When Printed from an HP DeskJet 694c Printer (267108)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98
This article was previously published under Q267108
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you print to a standard #10 envelope or Hagaki card stock using a Hewlett Packard (HP) DeskJet 694c printer on your Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98-based computer, the printable area for the envelope and Hagaki card stock may be incorrectly aligned.

CAUSE

This behavior can occur if you print to a standard #10 envelope or Hagaki card stock in landscape orientation, and you are using the HP DeskJet 694c printer drivers included in Windows Me or Windows 98.

RESOLUTION

To work around this issue, print a standard #10 envelope or Hagaki card stock in portrait, rather than landscape, orientation.

To resolve this issue, contact Hewlett-Packard to inquire about the availability of a fix for this issue.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For standard #10 envelopes, the left side of the interior rectangle in the printable area may be printed 7/8" from the edge of the envelope. The other side may be printed correctly.

For Hagaki card stock, the left side of the interior rectangle may be printed 7/8" from the edge of the envelope. The right side may be printed 1 and 1/8" from the edge of the envelope. The top and bottom may be printed correctly.

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kb3rdparty kbprb kbprint KB267108
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