XCLN: No Entries in the Directory Service that Match Search When Performing Lightweight Directory Access Protocol Query (264226)


The information in this article applies to:

  • Microsoft Outlook Express 5.0 for Windows NT 4.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q264226

SYMPTOMS

You may receive the following error message when you use Outlook Express to search the Exchange Server directory, even though your account is configured correctly:
There are no entries in the directory service that match your search.

CAUSE

Check the properties of the Outlook Express directory service account:
  1. On the Tools menu, click Accounts, and then click the Directory Service tab.
  2. Click the directory service account that you want to check, and then click Properties.
If the Check names against this server when sending mail check box is selected, this issue can occur.

This option may have been enabled in the Internet Connection Wizard. When you set up a directory service account, the second dialog box that the Internet Connection Wizard displays states the following:

Your e-mail program checks the e-mail addresses of your message recipients using one or more directory service address lists.

Using a directory service to check the e-mail addresses of your message recipients may slow down the performance of your e-mail program.

Do you want to check addresses using this directory service?

If you click Yes, the error message in the "Symptoms" section of this article can occur when you try to perform a search.

If you click to clear the Check names against this server when sending mail check box, it does not resolve this issue.

WORKAROUND

To work around this issue, re-create the Outlook Express directory service account:
  1. On the Tools menu, click Accounts.
  2. Click Add, and then click Directory Service.
  3. Type the server name, and then click Next.
  4. Leave No selected by default, and then click Next.
  5. Click Finish.
If you need to resolve e-mail addresses automatically:
  1. Complete the Internet Connection Wizard.
  2. On the Tools menu, click Accounts, and then click the Directory Service tab.
  3. Click the directory service account that you just created, and then click Properties.
  4. Click to select the Check names against this server when sending mail check box.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB264226
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