XADM: Using the Message Tracking Center to Track a Message (262162)

SUMMARY

After enabling message tracking on a particular server, you may have the need to track a message. Before you view the tracking history of a system message, public folder, or e-mail message, you must specify the message that you want to track. If you are tracking a system message or if you want to select a message to track directly, use the message ID. If you do not know the message ID, you can find system messages manually by reviewing the tracking logs. You can find messages only if they exist in the message tracking logs that are stored in the following location

Exchsrvr\servername.log

where servername is the name of your server.

If you are tracking a public folder or an e-mail message, you can specify certain search parameters to obtain a list of matching messages. From this list, you can select one of the messages to view its history.

MORE INFORMATION

To track a message using the Exchange 2000 Message Tracking Center, follow these steps:

Start Exchange System Manager.
In the console tree, double-click Tools.
Right-click Message Tracking Center, and then click Track message.
On the General tab, under Servers, type the name of the server that the message was sent from or delivered to. To browse a list of available servers, click Browse, and then select a server.

To search for a message, you are only required to specify the server that the message was sent from or delivered to. For example, to search for a message from a specific user, type the user's alias, or if you do not know the user's e-mail address, click Browse to search for the user in the Active Directory. There are many other search options available in the Message Tracking Center.