SMS: Cannot Change Service Account Password for Earlier Secondary Site Servers (262049)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
This article was previously published under Q262049

SYMPTOMS

When you attempt to change the password for the service account at a secondary site by using the Systems Management Server (SMS) Administrator console at the parent primary site, the changes may not be applied at the secondary site.

CAUSE

This behavior is caused by a problem in the method that the secondary site uses to analyze the site control file delta. It does not check for password changes in the file.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


WORKAROUND

You can change the password for the service account by running the SMS Setup program from the SMS CD-ROM or from a shared folder that contains the image files on the secondary site server.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.

MORE INFORMATION

You should apply the hotfix to each secondary site server.

Using the Hotfix Installer

NOTE: You can use this method only for Intel-based computers.
  1. Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha folders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q262049.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server; use an account with administrative privileges.
  3. On the site server, quit the SMS Administrator console.
  4. Run the Q262049.exe file and follow the directions in the wizard.

Manual Installation

  1. Stop the SMS_Site_Component_Manager and SMS_Executive services on the site server.
  2. Replace the Hman.dll file in the SMS_root\Bin\Platform folder with the version provided in the hotfix.
  3. Restart the SMS_Site_Component_Manager and SMS_Executive services.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix kbsms200sp2fix KB262049
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