Sysprep "-pnp" Switch May Not Install Non-Native Signed Drivers (260319)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q260319

SYMPTOMS

If there is a device (such as a network adapter, video adapter, or audio card) that is installed during the original installation (that is, during the building of the image), Windows seems to retain the .inf file that is used to install the device. Typically, this is the native driver/.inf file. Using the Sysprep tool on the image does not seem to clear out the information as it is supposed to. When you attempt the installation of an updated driver (signed or test-signed) by using the OEMPnPDriversPath entry in the Sysprep.inf file, Windows defaults to the original .inf file that it used to install the device the first time.

CAUSE

This behavior is caused by a problem in mini-Setup.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date      Time    Version        Size     File name
   ------------------------------------------------------
   05/11/00  04:12p  5.0.2195.1583  506,640  Syssetup.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/23/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP2Fix KB260319