Microsoft Fax service fax device limitations (260028)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows XP Professional
This article was previously published under Q260028 SYMPTOMS
When you are using the Microsoft Fax service in Windows , the Fax Service snap-in displays only the first two fax-capable devices in the Devices section for Windows 2000 and the first four fax-capable devices in Windows Server 2003. This behavior occurs even if there are more than two devices in Windows 2000 and more then 4 devices in Windows Server 2003 capable of sending and receiving faxes.
CAUSE
The Microsoft Fax service is intended as a client-side faxing solution, and was developed to handle only two devices.
RESOLUTION
The order of installation dictates which devices are listed in the Fax Service snap-in. If you have multiple devices, choose the set you want to appear in the Fax Service snap-in, and then install those devices on unique ports on the computer first. If the devices are already installed but not in the order you want, you can uninstall them and then reinstall them in the correct order.
STATUS
This behavior is by design.
MORE INFORMATION Windows Server 2003 Standard Edition supports one fax modem. Windows Server 2003 Datacenter Edition, Windows Server 2003 Enterprise Edition and Windows Server 2003 Web Edition each support four fax modems. Windows XP supports one fax modem.
| Modification Type: | Major | Last Reviewed: | 4/16/2006 |
|---|
| Keywords: | kbFax kbHardware kbprb w2000device w2000fax KB260028 |
|---|
|