SMS: Smsapm32 Continually Checks for Logged-On User (259991)

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date     Time    Version        Size     File name     Platform
   ---------------------------------------------------------------
   6/10/00  6:15am  2.0.92.1       653,342  Apasetup.exe  Alpha
   6/10/00  6:15am  2.0.1493.2128  375,568  Smsapm32.exe  Alpha
   6/10/00  6:15am                          CompverSmsapm32.ini
   6/10/00  6:15am  2.0.92.1       392,496  Apasetup.exe  Intel
   6/10/00  6:15am  2.0.1493.2128  280,432  Smsapm32.exe  Intel

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

MORE INFORMATION

The Smsapm32.log file shows that the program is being enabled even though the program states that it can run only while a user is logged on. This behavior continues until a user logs on and the program runs.

Installing the Hotfix

Using the Hotfix Installer

NOTE: This method is for Intel-based computers only.

Copy the hotfix folder structure to a share on your network. Q259991.exe is a Microsoft SMS Installer file that updates specific files on your site server.
Log on to your site server using an account with administrative privileges.
On the site server, quit the SMS Administrator console.
Run Q259991.exe and follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.

Manual Installation

Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services on the site server.
Replace the Apasetup.exe file in the Sms_root\Inboxes\Clicomp.src\Smsapm32\Platform folder with the version obtained from the hotfix.
Replace the Compver.ini file in the Sms_root\Inboxes\Clicomp.src\Smsapm32 folder with the CompverSmsapm32.ini file obtained from the hotfix, and then rename the file to Compver.ini.
Replace the Smsapm32.exe tool in the Sms_root\Bin\Platform folder with the version obtained from the hotfix.
Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. Allow the updated Compver.ini and Clicore.exe files to be propagated to all logon points and Client Access Points (CAPs) in the site.

NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfix files to be propagated to the clients. To speed up this process, you can stop and restart the SMS Client service on each client. You can also create a software distribution for one of the Resource Kit tools (Setevnt.exe or Cliutils.exe) along with the appropriate parameter(s) to start a CCIM32 work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation.