No Sound from DVD After Clean Windows Me Install on Dell Inspiron 7000 (259990)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q259990

SYMPTOMS

After you perform a "clean" installation of Windows Millennium Edition (Me) on a Dell Inspiron 7000 computer that has a DVD drive and a Luxsonor DVD decoder card, you may not hear sound from a DVD movie even though the driver for the decoder card is installed and all other system sounds work.

A "clean" installation of Windows means either installing Windows on a blank hard disk, or installing Windows in a folder other than the folder in which an existing version of Windows is installed.

CAUSE

The default Windows Driver Model (WDM) audio driver that is included with Windows Me does not support DVD audio.

RESOLUTION

Download and install the latest audio driver for the computer from the Dell Support Web site (http://support.dell.com), even though the driver may be older than the driver that is included with Windows Me.

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Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kbHardware kbprb kbProd2Web kbsound KB259990
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