"Check Username/Password. Try Again" Error Message Synchronizing AvantGo (259944)
The information in this article applies to:
- Microsoft ActiveSync 3.6
- Microsoft ActiveSync 3.1
- Microsoft Pocket PC 2002
- Microsoft Windows Powered Pocket PC 2003
- Microsoft Windows Powered Pocket PC 2002
- Microsoft Windows Powered Pocket PC 2000
- Pocket PC Phone Edition 1.0
This article was previously published under Q259944 SYMPTOMS When you attempt to synchronize the Mobile Link (AvantGo
channel) item on your Pocket PC, you may receive the following error message on
your desktop computer: Check username/password. Try
again. When this occurs, the following status message appears in the
Details section of the Microsoft ActiveSync dialog box after synchronization is finished:
1 unresolved item Also, you see a Mobile Link dialog box that prompts you to check your user name and password
when you click Resolve items. But the status for the mobile
link remains as "1 unresolved item" when you click OK. CAUSE The AvantGo account user name that is listed in the server
profile is invalid. When the AvantGo server attempts to authenticate the
invalid user name, the error message is displayed. The user name and password
are cached by the AvantGo client. RESOLUTION Verify that the correct user name is listed in the AvantGo
server profile on the desktop computer:
- Click Start, point to Settings, click Control Panel, and then double-click Mobile Link.
- On the Servers tab, make sure that the device profile that is selected matches
the partnership for the Windows CE-based device that you are
synchronizing.
- Click your AvantGo server profile, and then click Properties.
- Make sure that the correct user name is listed in the Your Account section.
- Click OK, and then click Close.
| Modification Type: | Minor | Last Reviewed: | 8/18/2005 |
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| Keywords: | kbenv kberrmsg kbprb KB259944 |
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