The Administrator Profile Takes Longer to Load Than a Power User Profile (259787)

SYMPTOMS

When you log on as an administrator, you may experience the following symptoms:

The profile loads slowly.
The hard disk is accessed continuously for three to five minutes.
In Winlogon, CPU usage is high.
The desktop loads slower than usual.
The time that is required to open programs is longer than usual.

After three to five minutes, the computer functions return to normal. If you log on as a Power User, you do not experience the delays, the hard disk symptoms, or the CPU usage problem.

CAUSE

This behavior may occur if you have installed the Zone Alarm software. The Power User account does not exhibit this behavior because Zone Alarm does not load entirely when a Power User logs on.

When you uninstall this software, some registry entries are not removed completely; therefore, the services and logon process still take place.

RESOLUTION

To resolve this behavior, install the latest version of Zone Alarm (version 2.1.25 or later) from the following Zone Labs Web site:

http://www.zonelabs.com

MORE INFORMATION

For more information about how to uninstall this software completely, refer to the following Zone Labs Web site:

http://www.zonelabs.com/zap/zap_faq_uninstall.htm

At this Web site, you will find a list of the registry entries that are left after you uninstall Zone Alarm.

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