Black Screen with No Cursor During Upgrade from Windows 95/98 (259741)

SYMPTOMS

When you upgrade to Windows 2000 Professional from Microsoft Windows 95 or Microsoft Windows 98, a black screen with no cursor may be displayed after you first restart the computer.

This behavior occurs after you start the upgrade process and files are copied, followed by the first restart. After the Power On Self Test (POST) is finished, a black screen with no cursor is displayed.

CAUSE

This behavior can occur if the GoBack software from Roxio is installed on the computer. GoBack versions 2.1d and 2.1e are not compatible with Windows 2000.

RESOLUTION

To resolve this issue, uninstall the GoBack program before you upgrade to Windows 2000. For information about how to uninstall the GoBack software, please refer to GoBack technical support at the following Web site:

http://www.goback.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

To view a Microsoft Support WebCast about Windows 2000 setup issues, please visit the following Microsoft Web site:

http://support.microsoft.com/servicedesks/webcasts/wc071800/wc071800.asp?fr=1