SMS: Slow Response When You Link Collections (259599)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q259599

SYMPTOMS

When you link a collection to another collection in the Systems Management Server (SMS) Administrator console, there may be a long delay before the populated Browse Collection window appears.

CAUSE

The Administrator console uses a complex set of queries to populate the Browse Collection window. It may take a long time to populate the window on a site with many collections.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


The English version of this fix should have the following file attributes or later: 
   Date     Size       File name     Platform
   ------------------------------------------
   4/10/00    538,624  Mmcbasui.dll  Intel
   4/10/00  1,006,864  Mmcbasui.dll  Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


The method that is used by the SMS Administrator console to link collections has been optimized.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 SP2.

MORE INFORMATION

To install the hotfix, use the appropriate method.

Using the Hotfix Installer

NOTE: This method is for Intel-based site servers only. You must install this update manually on remote SMS Administrator consoles.
  1. Copy the hotfix folder structure to a share on your network. Q259599.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server using an account with administrative privileges.
  3. On the site server, quit the SMS Administrator console.
  4. Run Q259599.exe and follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch.

Manual Installation

To install the hotfix, follow these steps at the SMS site server:
  1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
  2. Quit all instances of the Administrator console that are running on the site server.
  3. Replace the Mmcbasui.dll file in the SMS_root\Bin\I386 folder with the version from the hotfix.
  4. Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE KB259599
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