Dial-Up Connection Is Dropped When You Stop RRAS (259580)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft BackOffice Server 2000
  • Microsoft Small Business Server 2000
This article was previously published under Q259580

SYMPTOMS

If you stop Routing and Remote Access Service (RRAS) on your Microsoft Windows 2000-based computer while a dial-up connection is active, the dial-up connection is dropped and your modem may stop responding (hang). If you try to reestablish the dial-up connection, you may receive the following error message:
Cannot connect the phonebook entry.
Error 756: The connection is already being dialed.

RESOLUTION

To work around this problem, restart your computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:12/4/2003
Keywords:kberrmsg kbprb KB259580
©2003 Microsoft Corporation. All rights reserved.