You receive an "Error 1328. Error applying patch to file <admin image path>\SETUP.EXE" error message when you apply the Office 2000 SR-1 update to your Office 2000 administrative installation (259554)

SYMPTOMS

When you apply the Microsoft Office 2000 Service Release 1 (SR-1) Administrator Update to an Office 2000 administrative installation, you may receive the following error message:

Error 1328. Error applying patch to file <admin image path>\SETUP.EXE. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.

If you click Cancel, the update of your administrative installation is canceled. If you did not turn off (disable) Rollback, your administrative installation returns to its original state.

If you click Ignore, the update of your administrative installation continues. However, Setup.exe on your administrative installation will not be updated.

CAUSE

You receive this error message if both of the following are true:

You replaced the original version of Setup.exe (9.0.2611) on your administrative installation with the enhanced version of Setup.exe (9.0.2720) that is available on the Office Resource Kit (ORK) Web site.
You applied the SR-1 Administrator Update to your administrative installation.

NOTE: This problem also occurs for any other Office program in which you replaced the original Setup.exe file with the enhanced version of Setup.exe from the ORK, and you applied the relevant SR-1 Update for that program. For example, you can receive this error message when you update an administrative installation of Office 2000 CD2 with the Data2.msp file.

RESOLUTION

To resolve this problem, follow the steps that are appropriate for your situation.

If You Clicked Ignore to the Error Message

If you allowed the update of your administrative installation to continue by clicking Ignore to the error message, follow these steps:

Rename the existing copy of Setup.exe on your administrative installation to EnhSetup.exe.
Download the Setupsr1.exe file from the following Microsoft Web site:
http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm#setupchn
Double-click Setupsr1.exe to extract the Setup.exe file. The default folder to extract this file to is C:\Program Files\ORKTools\Download\Tools\Setup.
Copy Setup.exe from this folder to your administrative installation.
Apply the SR-1 Administrator Update to your administrative installation again.

If You Clicked Cancel to the Error Message

If you stopped the update of your administrative installation by clicking Cancel to the error message, or if you did not apply the SR-1 Administrator Update, follow these steps:

Check the version of Setup.exe on your administrative installation.
If the version of Setup.exe is 9.0.2720, rename Setup.exe to EnhSetup.exe. If the version of Setup.exe is 9.0.2611, skip to step 4.
Copy Setup.exe from your Office CD to your administrative installation.
Apply the SR-1 Administrator Update to your Office 2000 administrative installation.

For additional information about applying the SR-1 Administrator Update, click the following article number to view the article in the Microsoft Knowledge Base:
257983 OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations

MORE INFORMATION

If you clicked Ignore to the error message in the "Symptoms" section of this article, the update of your administrative installation is not complete. This is because the copy of Setup.exe was not updated with the SR-1 version. The SR-1 version contains all of the updates previously available in the enhanced version of Setup.exe (9.0.2720) as well as new functionality necessary to correctly update existing client installations of Office 2000 to Office 2000 SR-1.

Neither the original version of Setup.exe nor the enhanced version of Setup.exe can update existing installations to SR-1. This is why it is important to use the appropriate steps provided in the "Resolution" section of this article.