XCCC: Error Message: Unable to Locate the Zone from the Conference Management Configuration Object (259500)


The information in this article applies to:

  • Microsoft Exchange 2000 Conferencing Server
This article was previously published under Q259500

SYMPTOMS

When conferencing participants attempt to join a conference or browse existing published conferences by means of the LIST.asp Web page, they may be directed to a Web page with the following error message:
Server Error
The Exchange Conferencing Service encountered a server error.

Please try the following:
  • Contact your system administrator
Handled error Error #800704E1: Error passed down: (Unable to locate the zone from the conference management configuration object,,-2147023647, -2147023647,)
Microsoft Exchange 2000 Conferencing Server

CAUSE

This error occurs because the "Default-First-Site-Name" site in the Active Directory Sites and Services Manager has been renamed.

RESOLUTION

To allow particpants to join existing conferences, or browse for a specific conference, you must restart the World Wide Web Publishing Service (W3SVC) once the site name has been renamed. To restart the service, use one of the following methods:

Method 1

  1. Click Start, point to Programs, and then click Administrative Tools. Click Services
  2. Select the World Wide Web Publishing Service (W3SVC), right-click, and then select Restart from the context menu

Method 2

  1. Click Start, click Run, and then type cmd in the Open box.
  2. Type Net Stop W3SVC next to the command promt, and then press ENTER.
  3. Type Net Start W3SVC next to the command promt, and then press ENTER.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB259500
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