Error Message When You Insert an Audio CD (259473)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q259473

SYMPTOMS

After you install and then uninstall a third-party audio CD player by using the Add/Remove Programs tool in Control Panel, inserting an audio CD does not cause the CD to start playing automatically. When you insert an audio CD, you may receive the following error message:
Access to the specified device, path or file is denied.

CAUSE

The error message occurs because the third-party audio CD player alters the path for the program to play CDs automatically. Uninstalling the third-party audio CD player with the Add/Remove Programs tool does not replace the path to the CD Player program that is included with Windows 2000.

RESOLUTION

WARNING: Displaying and altering hidden and/or system files incorrectly can cause serious problems that may require you to reinstall Windows 2000. Microsoft cannot guarantee that problems resulting from the incorrect altering of hidden and/or system files can be resolved. Alter system and/or hidden files at your own risk.

To resolve this issue:
  1. In Internet Explorer, click Folder Options on the Tools menu.
  2. On the View tab, click Show hidden files and folders. Click to clear the Hide protected operating system files (Recommended) check box, and then click Yes to acknowledge the warning. Click to clear the Hide file extensions for known file types check box, and then click OK.
  3. In the %SystemRoot%\Inf folder on the system volume, use any text editor (such as Notepad) to open the Sysoc.inf file.
  4. Locate the "old base components" line.
  5. Remove the comma and "Hide" comment. For example, change

    MultiM=ocgen.dll,OcEntry,multimed.inf,HIDE,7

    to:

    MultiM=ocgen.dll,OcEntry,multimed.inf,7

  6. Remove the "Hide" comment from the "AccessUtil=" line. If you leave this option hidden, none of the other components in the "old base components" section are available in the Add/Remove Programs tool.
  7. Save and then close the file.
  8. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  9. Click Add/Remove Windows Components, click Accessories and Utilities, and then click Details. Click to clear the Multimedia check box, and then click OK. Click Next, and then insert your Windows 2000 CD-ROM if you are prompted to do so. Click Finish, and then reboot the computer. This uninstalls the Multimedia component.
  10. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  11. Click Add/Remove Windows Components, click Accessories and Utilities, and then click Details. Click to select the Multimedia check box, and then click OK. Click Next, and then insert your Windows 2000 CD-ROM if you are prompted to do so. Click Finish, and then reboot the computer. This reinstalls the Multimedia component.

MORE INFORMATION

For additional information about enabling or disabling the Autorun feature, click the article number below to view the article in the Microsoft Knowledge Base:

155217 How to Enable or Disable the CD-ROM Autorun Feature

For additional information about adding optional components to the Add/Remove Programs tool, click the article number below to view the article in the Microsoft Knowledge Base:

223182 Adding Optional Components to Add/Remove Programs Tool

Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kbenv kbprb KB259473
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