XADM: Move Mailbox Operation Fails Because Mapisvc.inf Cannot Be Modified (259426)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q259426

SYMPTOMS

When attempting to move a mailbox from Microsoft Exchange Server 5.5 to Microsoft Exchange 2000 Server, you may receive the following error message (at the end of the Move Mailbox cycle):
Task Summary: Move Mailbox

Started: [date and time]
Finished: [date and time]

Results:
Error: CN=[username],CN=Users,DC=[domain name],DC=com:
The required MAPI profile cannot be created because the file
MAPISVC.INF cannot be modified.

CAUSE

This behavior can occur because the account being used to move the mailbox does not have the required permissions to create a Messaging Application Programming Interface (MAPI) profile on the Exchange 2000 Server computer. The Move Mailbox operation creates a temporary MAPI profile on the Exchange 2000 Server computer, which allows it to log on to the newly-created mailbox and import the mail messages.

RESOLUTION

To resolve this issue, use either of the following methods, depending on your circumstances:
  • If Exchange 2000 server is located on a member server, add the account that is being used to the local Administrators security group.

    -or-
  • If Exchange 2000 server is located on a domain controller, add the account to the Domain Admins security group.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB259426
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