OL2000: MAPISP32.EXE "Access Violation" error synchronizing Neopoint cellular phone (259367)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q259367
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you use Puma Technology Softsync Plus to synchronize Outlook 2000 with a Neopoint cellular telephone, you receive the following illegal operation error message:
C:\WINDOWS\SYSTEM\MAPISP32.EXE caused an "Access Violation" fault in module KERNEL32.DLL at 0177:BFF7B997

CAUSE

You receive this error message if the information for the Ilxolk.fil file is not registered with the default application that is set to Microsoft Outlook.

RESOLUTION

To resolve this issue, use the following steps to edit the registry:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Quit Outlook.
  2. Click Start, click Run, type regedit in the Open box, and then click OK.
  3. Locate and click the following registry key:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem\MSMapiApps

  4. Verify that you see the Messaging Application Programming Interface (MAPI) program files listed in the Name column.
  5. Double-click the Ilxolk.fil file to open the string value.
  6. In the Value Data box, type Microsoft Outlook.
  7. Quit Registry Editor, and then open Outlook.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB259367
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