Unsuccessful Logon Attempts and Problems Gaining Access to NDS Resources (259264)

SYMPTOMS

If Microsoft Client Service for NetWare (CSNW) and Microsoft Gateway Service for NetWare (GSNW) are installed on your Windows NT or Windows 2000 network, newly created or existing users may not be able to connect to resources within the NetWare Directory Services (NDS) tree, logon scripts may not be correctly processed, or printer resources may not be accessible.

The Microsoft Client for NetWare Networks reports an inability to log on or to locate the specified NetWare server or NDS tree. CSNW and GSNW do not work and the following error message is displayed:

Error: You cannot be authenticated on <tree>(<context>) due to the following reason: The network path was not found."

Attempts to log on directly to a NetWare server are also unsuccessful. In addition, attempts to change passwords may not work and the following error message may be displayed:

Your password could not be changed on <treename> due to the following reason: A device attached to the system is not functioning.

Bindery logon attempts may work fine.

CAUSE

This issue can occur if you use either of the following Novell clients:

Novell Client 4.7 for Windows NT and Windows 2000
Novell Client 3.2 for Microsoft Windows 95/98

This problem can occur if you use either of these clients during the creation or administration of a print server object or a user object (for example, changing a user's password). Therefore, this issue may appear to affect users that are already created, as well as newly created users.

RESOLUTION

To resolve this issue, use the following steps:

Contact Novell for a client update that resolves this issue. Novell's support site is located at the following Web site:
http://support.novell.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Download the appropriate file to update the client you are using:
- 9532pt2.exe for version 3.2 (Windows 95/98)
- Nt47pt2.exe for version 4.7 (Windows NT\Windows 2000)
Modify and save the properties of the user or printer object that is not working. If this does not resolve the problem, you may have to delete and re-create the affected user or printer objects using the listed Novell clients.

MORE INFORMATION

This issue may also affect Macintosh clients, which experience unsuccessful logon attempts.

This issue may affect JetDirect cards, which report logon problems and possibly "2B" error messages.

Contextless logons are not used, as specified in the following Microsoft Knowledge Base article:

216821 NetWare 5 'Contextless Login' Not Supported with GSNW or CSNW in Windows 2000

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.