Some Toshiba Utilities May Not Work Correctly After Suspending Computer (259169)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q259169

SYMPTOMS

After you resume a Toshiba laptop computer that is in Standby or Hibernate mode, some Toshiba utilities may not work correctly.

CAUSE

This behavior occurs because some bits in the DMA register are not correctly restored when the computer returns from Hibernate or Standby mode. These bits are used by the Toshiba utilities to determine if the floppy disk drive is being accessed or if DMA is in use. If these bits are not maintained, the utilities may not work correctly.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

This fix is to the Hal.dll file, so the version that you install depends on your computer. This list includes all the possible hardware abstraction layer (HAL) files with the names they have on the product CD-ROM. After installation these files are always renamed to Hal.dll in the %SystemRoot%\System32 folder. The English version of this fix should have the following file attributes or later: 
   Date        Time    Version        Size    File name
   -------------------------------------------------------
   04/07/2000  04:42p  5.0.2195.2018   95,424 Hal.dll
   04/07/2000  04:42p  5.0.2195.2018   63,968 Hal486c.dll
   07/06/2000  01:16p  5.0.2195.2098   81,632 Halaacpi.dll
   07/06/2000  01:16p  5.0.2195.2098   66,592 Halacpi.dll
   04/07/2000  04:42p  5.0.2195.2018   91,968 Halapic.dll
   04/07/2000  04:42p  5.0.2195.2018  148,832 Halborg.dll
   07/06/2000  01:16p  5.0.2195.2098   82,592 Halmacpi.dll
   04/07/2000  04:42p  5.0.2195.2018   93,440 Halmps.dll
   04/07/2000  04:42p  5.0.2195.2018   69,088 Halsp.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP2Fix KB259169
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