PostScript custom page size settings are ignored in Microsoft Word (259140)
The information in this article applies to:
- Microsoft Office Word 2003, when used with:
- the operating system: Microsoft Windows 2000
- Microsoft Word 2002, when used with:
- the operating system: Microsoft Windows 2000
- Microsoft Word 2000, when used with:
- the operating system: Microsoft Windows 2000
- Microsoft Word 97 for Windows, when used with:
- the operating system: Microsoft Windows 2000
This article was previously published under Q259140 SYMPTOMS
When you specify a PostScript custom page size in the Paper Size box in the advanced printer properties for a supported printer (such as a Hewlett-Packard LaserJet 4000 PS), the custom size setting appears to be ignored if you have configured Microsoft Word to use the PostScript Custom Page Size setting. Word defaults to the default size of 8.5 by 11 inches.
RESOLUTIONIf you want to use PostScript custom page sizes that are supported by a printer, the only way to make them work correctly in Word is to add custom forms to Windows and then to choose those form names in Word. By using this method, the PostScript Custom Page Size setting in Word is ignored, and the newly added forms are used instead.
For additional information about how to add custom forms to Windows from a driver writer/vendor programming perspective and from a user's perspective, click the following article numbers to view the articles in the Microsoft Knowledge Base:
282474
How to print using custom page sizes on Windows NT and Windows 2000
157172 How to create custom forms in Windows NT 4.0 and Windows 2000
STATUS
Microsoft has confirmed that this is a problem in Microsoft Windows 2000 and Microsoft Word.
| Modification Type: | Major | Last Reviewed: | 12/23/2003 |
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| Keywords: | kbenv kbprb kbprint w2000print KB259140 |
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