Works: "Divide by Zero" Error Message When You Adjust Page Settings in Word Processor (259104)


The information in this article applies to:

  • Microsoft Works 2000
  • Microsoft Works 6
  • Microsoft Works Suite 2001
This article was previously published under Q259104

SYMPTOMS

When you use the Page Setup command to adjust the page settings in the Microsoft Works 2000 Word Processor, you may receive the following error message:
Wkswp caused a Divide By Zero fault in module BROHL94A.
NOTE: You may also receive this error message when you attempt to print a document.

CAUSE

This behavior can occur if the following conditions are true:
  • Your default printer is a Brother HL-641 printer.
  • The printer driver for your printer is outdated.

RESOLUTION

To resolve this issue, contact your printer manufacturer to inquire about how to obtain and install the latest printer driver for your printer.

For information about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If the issue continues to occur, configure your printer to emulate a different printer.

For information about how to do this, consult the printed documentation provided with your printer, or contact your printer manufacturer.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kb3rdparty kberrmsg kbprb KB259104
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